Contact

Do you have any questions, comments, or would you like to get in touch? Please feel free to fill out the contact form. We'll get back to you as soon as possible. You can also reach us directly at info@timetrusted.com . We're happy to help.

Contact form

Frequently Asked Questions

At TimeTrusted, safety is always our top priority. Every watch and every seller is thoroughly inspected before it's listed on our platform. We also work with reliable and specialized shipping partners who fully insure the package. Should anything unexpectedly go wrong during shipping, the value of your watch is always covered. This way, you can sell with peace of mind.

When you sell your watch, we only charge a small commission on the final sale price. This percentage is clearly communicated to you upfront, so you know exactly how much you'll receive after the sale. There are no hidden fees. The remaining proceeds go entirely to you, the seller.

Your watch is always shipped via a specialized and reliable shipping partner. This means the package is fully insured and handled with care. You'll also always receive a track & trace code, so you can track your watch's exact location. Should anything go wrong during shipping, the value will be fully refunded.

Yes, in addition to sales, we also offer professional photography and videography. This service is available to both individuals who want to attractively present their watches and businesses who want their collection professionally photographed. Our team can visit you on-site if desired and provide high-quality images that perfectly capture the details and luxurious look of your watch. This not only increases the chance of a quick sale but also gives your watch the presentation it deserves.

Yes, absolutely! Our platform is for both private individuals who want to sell a single watch and jewelers who regularly have items on offer. All we ask is that you create an account and complete the sales form. We will then verify your identity and the watch. Only after approval will your watch be listed, so buyers know the offer is reliable.

We understand you want clarity quickly. Once you've completed the sales form, you'll receive a free, no-obligation quote from our team within one business day . It will explain exactly what you can expect and how the process will proceed. This way, you'll know exactly where you stand and avoid unnecessary waits.

All watches on our platform are 100% authentic . Before listing, we conduct a thorough check, examining the provenance, documentation, and characteristics of each watch. This meticulous verification allows us to guarantee buyers and sellers that they are dealing exclusively with original watches.

Can't find the watch you're looking for in our current selection? No problem. With our search service, we actively search through our network to find the watch you're looking for. We'll search until we find a watch that meets your specific requirements, such as brand, model, and condition. Once we find the watch, you pay us a fixed fee for the search service. This gives you access to our extensive network, and we often find watches that are difficult to find elsewhere.

The selling time may vary depending on the brand, model, and condition of the watch. Generally, watches sell faster through TimeTrusted than on the regular market. This is because we work with a carefully cultivated network of serious buyers actively seeking exclusive watches. While it can sometimes take months for private buyers, many watches are often sold within a few weeks through our platform.

You don't have to worry about that. We'll guide you through the entire process from start to finish, ensuring a secure transaction. Should any issues arise, we'll act as an intermediary, and your watch will always be insured. Thanks to our extensive checks, we also work exclusively with reliable buyers, making this scenario rare.